A maintenance support plan provides a proactive solution to ensure the uptime of critical network systems. And in cases where a major failure does occur, the prioritized service and advance replacement features it provides, also minimizes the risks and costs of getting your systems back up and running.
Despite advances in technology robustness, occasional hardware downtime is unavoidable. There are options for reducing downtime, but none of them are free. So, organizations have to determine whether options, like maintenance support, are worth the cost given the financial impact of downtime. Average downtime costs vary considerably across industries, but they can also vary significantly within industries. Business size is the most obvious factor, but it’s not the only one. For instance, companies that can revert to manual processing can continue to function when their systems are unavailable, although usually at a significantly lower level of activity. In contrast, other companies, such as online retailers, can’t conduct ANY business during system downtime.